CashLounge Privacy Policy

At CashLounge, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register a Cash Lounge account, or use our services through the cashlounge app or Cash Lounge app. By using our platform, you agree to the practices described below.

Who We Are

CashLounge is operated by Buscarar SRL, a company registered in Costa Rica under registration number 3-102-891944, with a registered address at Mata Redonda, Barrio Las Vegas, Edificio Azul, San José. Our billing agent and EEA representative is Clickwave Limited, based in Cyprus. Cash Lounge operates under a licence issued by the Anjouan Gaming Board, licence No. ALSI-202412042-FI2, issued 18 December 2024 under the Betting and Gaming Act 2005. Our operations are governed by the laws of Curacao, and any disputes fall under Curacao jurisdiction.

Information We Collect

When you complete cashlounge register steps or log in through cash lounge login, we collect a range of personal and technical data necessary to provide our services safely and legally.

• We collect identification details such as your name, date of birth, address, and email when you complete the CashLounge register process
• We record financial information, including deposit and withdrawal history, when you use our cashlounge deposit or cashlounge withdrawal features
• We gather technical data such as IP address, device type, and browser information whenever you access our cashlounge casino login page or the Cash Lounge app
• We track your gameplay activity across cashlounge slots, cashlounge live casino, and other game categories to improve our services and detect irregular behaviour
• We store communication records when you contact our support team via live chat or email

How We Use Your Data

We use the information we collect to operate CashLounge responsibly and to enhance your overall experience with us. Our purposes include verifying your identity for KYC compliance, processing transactions related to your cash lounge deposit or cash lounge withdrawal requests, and preventing fraud or underage gambling. We also use your data to manage your participation in our VIP Lounge loyalty programme, apply any cashlounge bonus or cash lounge bonus code you activate, and personalise promotional offers such as our cashlounge no deposit bonus or cashlounge free spins.

Our Cash Lounge casino bonus offers, including welcome packages and cashback promotions, require us to process wagering activity data to confirm compliance with bonus terms. We may also use your information to send you marketing communications, provided you have consented to receive them, including updates about a new cashlounge promo code or upcoming tournaments.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide the services you request when you register with cashlounge casino, legal obligation to comply with anti-money laundering and licensing requirements, legitimate interest to maintain platform security, and your consent where required, such as for marketing emails or optional cookies.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment providers processing your cashlounge deposit or cash lounge withdrawal, including Visa, Mastercard, Skrill, Neteller, and supported cryptocurrency processors
• Our regulatory authority, the Anjouan Gaming Board, and other relevant legal bodies when required
• Identity verification providers assisting with KYC checks tied to kyc@cashlounge.com
• IT service providers supporting the cashlounge app, our servers, and cybersecurity systems
• Our billing agent and EEA representative, Clickwave Limited, for administrative and compliance purposes

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Financial records connected to your Cash Lounge deposit and withdrawal history are typically retained for a minimum period required under applicable gaming and financial regulations, even after you close your account.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and within the cashlounge casino app. These cookies allow us to remember your login preferences, analyse traffic patterns, and tailor promotional content, including alerts about a new cash lounge bonus code. You can manage your cookie preferences through your browser settings at any time.

Data Security

We are committed to protecting your data using industry-standard security measures, including encryption, secure servers, and restricted access protocols. While we take extensive precautions, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords when accessing your cashlounge casino login credentials.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honouring them wherever applicable.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to legal and regulatory retention obligations
• You can withdraw consent for marketing communications at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, you may contact us at support@cashlounge.com, and our team will respond within a reasonable timeframe.

Restricted Jurisdictions

We do not offer our services to residents of restricted countries, including but not limited to France, Spain, the Netherlands, Ukraine, the United Kingdom, and the United States and its dependencies. Additional restrictions apply to welcome bonus eligibility for residents of certain other countries listed in our Terms and Conditions. We reserve the right to verify your location and restrict access where necessary to ensure regulatory compliance.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal data from minors, and we will delete any such data immediately upon discovery.

International Data Transfers

As our operations span multiple regions, your data may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure that any international transfer of your data complies with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of CashLounge after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@cashlounge.com. For matters relating to verification or financial concerns, you can reach us at kyc@cashlounge.com. Our live chat support is also available 24/7 to assist you with any privacy-related inquiries.